F.A.Q

Exchanges are not available. Please return the item and place a new order for the item you want.
We remind you that you can return items FOR FREE within 30 days of the purchase date. To find out how to return an item, read here >>

If the purchased item is not suitable for you, you can return it within 30 days. The returned item must be unused and in its original condition.
If you notice a manufacturing defect, you can submit a claim for the defective item here (Report a Defective Item · open24.eu).
For more about returning items, read here >>

Yes. If you are returning several items, you can pack them together in one package and use a single return code. You can find out more about returning an order here >>

We will let you know by a separate email once your return has been received at our warehouse. The refund will be sent to your account within 10 business days of the date you receive that email.

We deliver goods only to Omniva parcel lockers within 0–3 business days. To find out more about our delivery, click here >>

In our store you can pay by:
- Google Pay;
- Shop Pay;
- internet banking of local banks;
- credit card;
- bank transfer;
- cash or card when collecting your parcel.
You can find more about payment methods here >>

It is not possible to cancel an order. If you no longer need the order, simply don’t collect the parcel – it will be returned automatically, and the money will be refunded to your account within 10 business days of the parcel being received at the warehouse.

If you entered your phone number or address incorrectly, please contact us as soon as possible. You can find our contact details by clicking on the question “Didn’t find the information you need?” >>

At parcel lockers, the parcel can be collected by anyone who has the pickup code received by SMS.
For an order that has already been placed, changing the delivery details in our system may not be possible.

No, orders are delivered only on business days. Parcels are not delivered on Saturdays, Sundays or public holidays.

You can find your invoice by logging in to your account, in the “My orders” section.

When placing your order, choose payment by bank transfer and contact customer service by email at klientams@open24.lt to have a pro forma invoice sent to you.
The order must be paid for within 5 days of being placed. An unpaid order is cancelled automatically after this period.

To choose the right size, click the “Size chart” button on each model’s page – there you will find the insole measurements in cm. We recommend choosing by these, because sizes from different manufacturers can vary. Try the shoes on at home before wearing them outdoors. If in doubt, measure both feet and add 0.5 cm to the larger one.
If the model, size or colour you ordered doesn’t fit or you don’t like it, unworn footwear that has not lost its commercial appearance can be returned within 30 days of purchase.

You can find information about caring for your item on the product page, alongside the descriptions; care instructions are also given on the product labels.

Telephone: +37052080009 (Mon–Fri 9:00 AM–9:00 PM, except public holidays).
Email: klientams@open24.lt